Terms and Conditions

1. Definitions:

a. Company: refers to Online Homam.com Private Limited having their office at #6, Subramaniya Nagar 1st Street, Kodambakkam, Chennai 600024.
b. Client: refers to any person who has opted to avail Service/s from the Company through the Platform and has made the payment.
c. Client Place: refers to the place from where the Client chooses to receive the Service/s.
d. Expert: persons engaged by the Company for rendering the Service/s opted by the Client.
e. HIP: Homam Performed in Person, at the Client Place.
f. HWC: Homam Performed with Client, via video conferencing from another location.
g. HWOC: Homam Performed without Client, remotely, without participation.
h. Platform: refers to www.onlinehomam.com and/or the mobile app.
i. Services: Homam and Pooja services listed on the Platform.
j. Service Fee: payment made by Client based on Services and mode chosen.

2. Client Warranties:

The Client confirms they are not restricted legally or otherwise from availing the Services.

3. The Company is a facilitator. Services are rendered by Experts, not employees of the Company.

4. The Client authorizes use of their data for service delivery and communication.

5. Service methods may vary by Expert. The Company does not guarantee uniform practices.

6. Clients must clarify doubts before booking. Payment confirms satisfaction.

7. Service Fee may vary by method and number of Experts chosen.

8. Three days' advance notice is required after payment. Changes require 4 days’ notice. No refunds except per Clause 10 and 11.

9. The Company is not liable for failures due to technology or force majeure events.

10. Refunds (Non-Performance):

  • If service fails due to force majeure or technical issue: 75% refunded.
  • If service is shifted to alternate mode (e.g. HWOC instead of HWC), difference refunded if not agreed by Client.

11. Refunds (Cancellations):

  • 3+ days before: 90% refund
  • 2 days before: 80% refund
  • 1 day before: 60% refund
  • Same day, up to 3 hours before: 30% refund

12. Company trademarks and logos are protected. Unauthorized use is prohibited.

13. Services are provided “as is”. No warranties are expressed or implied. The Company is not liable for interruptions, errors, or data loss.

14. Company may display third-party ads. It is not responsible for the advertiser's conduct or offers.

15. Client Confirmations:

  • Consent to receive communication via email/SMS/calls.
  • This is an electronic record per IT Act, 2000.
  • Accepts Terms and is bound by them.
  • Company may change Terms without prior notice.
  • Company may withdraw any Services at any time.
  • Indian law applies; jurisdiction is Chennai, India.

Privacy Policy

1. Information We Collect

We collect information to provide and improve our services. This includes:

  • Direct input: Name, email, address, phone, payment details, messages, reviews.
  • Automatic: IP, browser, OS, device info, clickstream data, cookies (see Cookie Policy).
  • Third-party: Social, ad, and analytics platforms as per your settings.

2. Use of Information

  • Process orders, deliver services, support.
  • Improve personalization and user experience.
  • Marketing (opt-out anytime).
  • Security, fraud prevention, analytics, compliance.

3. Sharing of Information

  • With service providers (payment, hosting, support).
  • In business transfers (merger, sale).
  • Legal requirements or your consent.
  • Aggregated or anonymized data.

4. Cookies

We use cookies for analytics and personalization. You can disable them via browser settings.

5. Your Rights

  • Access, correct, delete, restrict use of your data.
  • Withdraw consent or object to processing.
  • Request data copy (portability).
  • Unsubscribe from marketing.

6. Data Security

We implement reasonable safeguards, but no method is 100% secure.

7. Retention

We retain your data as long as necessary for service or legal compliance.

8. Children

Our services are not for children under 13/16. No intentional collection of minors’ data.

9. Policy Updates

We may update this policy. Check this page for changes.

10. Shipping

We are not shipping any product.